This page is intended to clarify the most commonly asked questions about purchasing online.
Customer responsibility
- Choose your items carefully as you do not have an automatic right to return goods. See our return policy below.
- Check that your shipping details are correct; we accept no responsibility for lost goods under this circumstance.
- Check that your payment details are correct; we reserve the right to recover any bank or finance charges in this case from you the customer.
Order confirmation
You will receive a confirmation of your order by email. You may be contacted by us should your order require; an adjustment in price; is no longer available; has a supply delay or we require clarification.
We do not email you when we dispatch your goods, so if you feel that your order is taking longer than you expected please phone or email us with your order number.
Return policy
DO NOT RETURN GOODS WITHOUT AUTHORISATION.
You must contact us by phone or email before returning goods.
Unauthorised returns will be considered as a gift from you to us. We are happy to return the gift upon payment of return postage.
We are happy to authorise returns that comply with the consumer affairs guidelines and Australian Consumer Law. www.consumer.vic.gov.au/shopping/refunds-and-returns
This refund policy does not apply to goods which are worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
Natural wear and tear and damage due to improper handling are excluded from indemnification. We shall in particular not be liable for changes to the condition or operating method of our products due to improper storage, climatic or other influences.
All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. GrooveWorks Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
For goods damaged during delivery, see shipping.
Privacy
GrooveWorks Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
GrooveWorks Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
If you have any questions about security on our website, please contact us. See payment for how your payment details are handled.