Shipping charges
Our website uses the Australia Post online calculator to calculate the correct postage of your order. In some cases this may be incorrect and an adjustment is made. If it has been over quoted we apply the reduction without notice. If it is under quoted we will contact you for confirmation of the new cost before processing the order.
Shipping details
Check that your shipping details are correct; we accept no responsibility for lost goods under this circumstance.
Dispatch
We do not email you when we dispatch your goods, so if you feel that your order is taking longer than you expected please phone or email us with your order number.
Import duties and sales tax
Charges imposed by the importing country are your responsibility. We advise you to contact your Customs department if you are concerned about these possible charges. Note that we mark the customs declaration as ‘personal items not for resale’.
The Australian sales tax (GST) is deducted from the price of goods (not shipping) if the order originates from outside Australia.
Goods damaged during delivery
Goods damaged during delivery should be presented by you to Australia Post or the delivering courier company (shipping company). If you have accepted the option of delivery insurance then you can make a claim for compensation with the shipping company.
We will assist you in this process by providing evidence of insurance and consignment.
Uninsured delivery will have limited access to compensation and GrooveWorks Pty Ltd are excluded from indemnification under these circumstances.
Returning goods
You must contact us before returning goods. See our return policy.